Technical Support Executive

Job Responsibilities:

• Handle inbound and outbound calls for international clients.
• Provide customer support via voice, chat, or email.
• Resolve customer queries and provide accurate information.
• Troubleshoot technical issues (for technical support roles).
• Achieve assigned performance targets, including call handling time and customer satisfaction.
• Maintain records of interactions and transactions.
• Follow company policies and procedures while interacting with customers.
• Escalate unresolved queries to the appropriate department.

Key Requirements:

• Excellent English communication skills (verbal and written).
• Prior experience in an international BPO (preferred but not mandatory).
• Willingness to work in rotational shifts, including night shifts.
• Good problem-solving and active listening skills.
• Basic computer knowledge and ability to navigate multiple systems.
• Ability to handle high-pressure situations and meet deadlines.