Technical Support Executive – IT Helpdesk

Technical Support Executive – IT Helpdesk

Location: Infopark, Kochi | Shift: Rotational | Experience: 1–2 Years | Salary: 4 LPA

We are hiring a Technical Support Executive to handle global IT support via calls, chats, and tickets. The role includes basic troubleshooting, remote support, and ticket management with follow-ups.

Skills Required:

• Excellent communication skills

• Experience in desktop/technical support

• Knowledge of Windows and MacOS

• Hands-on experience with Office 365 (Outlook, SharePoint, OneDrive)

• Basic knowledge of Active Directory, DNS, VPN, and servers

• Willingness to work in rotational shifts

• International voice support experience is a plus