Technical Support Executive

• Excellent communication and customer handling skills.
• Hands-on experience with ITSM tools, especially ServiceNow.
• Experience with firstline support and troubleshooting of IT hardware/software (e.g., desktops, laptops, printers).
• Ability to work in 24/7 rotational shifts and flexible hours.
• Knowledge of Active Directory, MS Office, and basic network troubleshooting.
• Experience with MS Outlook, VPN, Remote Desktop Management, and Unix OS (HP Unix, Solaris, AIX, Linux) is a plus.
• Support for applications such as SnagIt, TeamViewer, MS apps, Duo MFA, SolarWinds, and others.

Scope of Support:

• Password resets & account unlocks (Active Directory and other apps)
• MS Office and Outlook issues
• Printer troubleshooting & access management
• Basic troubleshooting for laptops, desktops, and networks
• VPN, email client issues, and remote server management
• Basic support on Unix OS (HP Unix, Solaris, AIX, Linux)