Technical Support Executive – L2

Hiring: Technical Support Executive – L2

Location: Kothanur, Bangalore

Shift: US Shift (Rotational Week Offs)

Experience: 2+ Years

Salary: Up to 6 LPA

Work Mode: Work From Office (WFO)

We are looking for a skilled Technical Support Executive – L2 with hands-on experience in IT support, troubleshooting, and end-user assistance. The ideal candidate should be capable of handling technical issues related to Windows systems, Office 365, Active Directory, and networking while ensuring a seamless support experience for users.

Key Responsibilities:

Provide Level 2 technical support for hardware, software, and network-related issues.

Troubleshoot and resolve incidents involving Windows 11, Office 365, Active Directory, and Networking.

Manage support tickets through platforms such as Autotask, ConnectWise, Zendesk, or similar tools.

Deliver support through email, phone, remote tools, and Microsoft Teams.

Maintain accurate documentation of issues, resolutions, and technical procedures.

Prioritize and manage multiple tickets while meeting service-level expectations.

Required Skills:

Strong knowledge of Windows Operating Systems

Experience with Office 365 Administration & Support

Hands-on exposure to Active Directory (AD)

Understanding of Networking Concepts & Troubleshooting

Experience with Ticketing and Remote Support Tools

Excellent Communication and Documentation Skills

Eligibility:

Bachelor's Degree in Computer Science, Engineering, IT, or related discipline (or equivalent experience).

Minimum 2 years of experience in L2 Technical Support or Desktop Support.

Intrested Candidate share the cv to ( [Confidential Information] / 9084927797 )

Immediate Joiners Preferred!

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