Key Responsibilities
- Provide technical support to customers/end users through voice calls.
- Diagnose and troubleshoot hardware, software, and network-related issues.
- Log, track, and manage support tickets using the helpdesk system.
- Ensure timely resolution or escalation of issues as per defined SLAs.
- Deliver clear and professional communication while assisting users.
- Maintain accurate documentation of issues and resolutions.
- Collaborate with internal teams for complex problem resolution.
- Follow standard operating procedures and quality guidelines.
About Company: Quicket started operations in 2014 at UIUC (University of Illinois, UC) by Akshay Singh & Christiaan Burner. Quicket is headquartered in Chicago, US, with offices in Atlanta, Georgia (GA), and San Francisco (CA). With the passage of time, we raised substantial funding from our US investors. We currently have over 150 government customers across NA (North America, primarily in the US and Canada) and are currently in the active process of initiating India sales. The company is the first true cloud-based SAAS enterprise platform driven by machine learning at its core for sensitive government workloads. We primarily service public safety, law enforcement (such as police, fire, etc.), courts & prosecution, civic engagement, and government financials.
