Summary
We are seeking a highly skilled Technical Support Executive with over 2 years of experience in the Tech-Success department. The ideal candidate will be responsible for providing technical support to customers, resolving technical issues, and ensuring customer satisfaction.
Roles And Responsibilities
- Provide technical support to customers via phone, email, or chat
- Diagnose and troubleshoot technical issues
- Escalate complex technical issues to the appropriate teams
- Ensure timely resolution of customer issues
- Document technical support processes and solutions
Qualifications
- 2+ years of experience in a technical support role
- Strong knowledge of technical support processes and tools
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Bachelor's degree in Computer Science or related field
