Technical Support Executive | B2B Support | International Inbound Voice Process

Hiring – Technical Support Executive | B2B Support | International Inbound Voice Process

Location: Hyderabad

Experience: 6 Months to 4 Years

Shift: Night Shifts

Process: International Technical Inbound Voice Support

We are looking for dynamic and customer-focused professionals to join our growing team.

Job Responsibilities:

• Handle inbound calls from international business clients

• Provide technical support and troubleshooting assistance

• Resolve customer queries and technical issues efficiently

• Create, update, and manage support tickets

• Ensure adherence to SLAs and maintain high customer satisfaction

• Coordinate with internal teams for issue resolution and escalations

Required Skills:

• Excellent verbal and written communication skills in English

• Experience in International Voice Process preferred

• Strong customer service and problem-solving abilities

• Basic technical troubleshooting knowledge

• Familiarity with ticketing tools and CRM applications

• Ability to work in rotational shifts

Preferred Experience:

• Technical Support / Helpdesk / Service Desk

• B2B Customer Support

• International Inbound Voice Process