Technical Support Engineer

• Respond to developers technical support requests and feature-related questions via our ticketing system and Developer Forum.
• Contributing to the definition and evolution of Workday Extend methodologies, standards and best practices for support and product delivery.
• Identifying developer needs and cultivate a relationship with the developer to create a compelling experience for Workday Extend platform.
• Manage technical and product issues and escalations, delivering the highest level of developer satisfaction.
• Write sample code, technical articles, and reference applications on some of the basic to intermediate level uses cases using our SDKs and platform.
• Participate in Developer Forum to support the growth of self-help within the Workday Developer Community.
• Have fun!

Basic Qualifications

• 3 to 5 years of Programming experience in one or more of the following: REST/JSON, XML, Java, JavaScript, Node.js, React, Ruby, and Python.
• 3 to 5 years of experience providing technical support for enterprise software applications
• Experience in debugging code issue utilizing stack traces

Other Qualifications

• Understanding of OAuth flows
• Excellent verbal, written and interpersonal communication skills
• Empathy for developers and their development/learning process
• Demonstrated creative problem-solving approach and strong analytical skills
• Must be ready to work in rotation shifts (8:00 am IST - 5:00 pm IST and 11:00 am IST - 8:00 pm IST)