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WEnergy Global

Technical Support Engineer

WEnergy Global
India
5-7 Years
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Job Description

Technical Support Engineer (Night Shift)- Remote

Role & Responsibilities –

  • Provide Level 3 support for our Stream+ platform.
  • Diagnose, troubleshoot, and resolve production issues, ensuring swift resolution to minimize customer impact.
  • Conduct root cause analysis (RCA) for recurring issues and implement permanent fixes.
  • Maintain and troubleshoot MS SQL Server databases, ensuring data integrity, availability, and performance.
  • Collaborate with Level 1 and Level 2 support teams to escalate and resolve issues efficiently.
  • Document fixes, enhancements, and issue resolutions to facilitate knowledge sharing and future reference.
  • Assist in the release of hotfixes or patches in coordination with the development team.
  • Ensure compliance with Service Level Agreements (SLAs) for response times and issue resolution.
  • Share feedback with product and engineering teams regarding product supportability and customer pain points.
  • This role requires to work from 8:00 AM to 5:00 PM CST hours.

Requirements & Qualifications –

  • 5+ years of experience in a technical support role
  • Strong proficiency in at least one programming language – Ruby, Golang, Python or Javascript.
  • Solid knowledge of Microsoft SQL (MS SQL) for database maintenance and troubleshooting.
  • Strong understanding of REST APIs and experience in troubleshooting API-related issues
  • Experience with monitoring tools (e.g., Prometheus, Grafana, AWS CloudWatch)
  • Proven experience in conducting root cause analysis (RCA) and resolving production issues.
  • Familiarity with support tools (e.g., Jira) and processes for issue tracking and maintaining Service Level Agreements (SLAs).
  • Excellent communication skills to effectively interact with customers and internal teams.
  • Ability to work independently and resolve production issues in high-pressure environments.
  • Previous experience in CST shifts or a support-oriented role is preferred.

Apply-https://lnkd.in/gyeXm9nE

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Technical Support
Employment Type:
Full time

About Company

WEnergy Global

Job ID: 148375321

Jobs by Skill - IT
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Last Updated: 26-05-2026 05:15:57 PM
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