Technical Support Engineer

Company Description Voxonora is an innovative technology company specializing in AI-powered voice, collaboration, and cloud telephony solutions for a diverse range of clients. The team builds and operates modern, scalable contact center platforms that combine real-time voice processing, intelligent call routing, and AI-driven automation to deliver exceptional customer engagement experiences.

Role Description VoIP Technical Support Engineer will monitor, maintain, and troubleshoot a cloud-native, multi-tenant VoIP contact center platform. Day-to-day responsibilities include investigating VoIP and SIP issues, monitoring Kubernetes workloads, analyzing call detail records, and supporting platform health across RabbitMQ, Redis, and FreeSWITCH. The role involves working closely with senior engineers to escalate and resolve complex issues, documenting resolutions for the knowledge base, and responding to client support tickets. This is a full-time remote role requiring availability during European business hours (CET/CEST) to support our clients across European time zones.

Qualifications

• Basic understanding of VoIP and SIP concepts — call flows, registration, routing, and audio quality troubleshooting.
• Familiarity with Linux command line (Ubuntu) — log analysis, systemd service management, and basic networking commands.
• Basic Kubernetes knowledge — using kubectl to inspect pod status, view logs, and identify resource issues.
• Exposure to RabbitMQ and Redis — understanding of queues, consumers, and key-value stores.
• Ability to read and analyze application and system logs to identify issues and escalate appropriately.
• Good communication skills with the ability to interact with clients and relay technical issues clearly to engineering teams.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Experience with FreeSWITCH, Kamailio, Grafana, ClickHouse, or contact center platforms is a plus.
• Willingness to learn and grow in a fast-paced VoIP and cloud infrastructure environment.