Technical Support Engineer(Voice/Chat) - BPO/ Call Centre/ Contact Centre

Greetings from Movate!

Immediate hiring for Technical Support (Voice/Chat) @Ambit IT Park, Ambattur.

Interested candidates kindly inbox your CV's to [Confidential Information]

L1 Technical Support

Exp: 1 Year 3 Years

Location: Chennai Ambit IT Park

Job Responsibilities:

Handle incoming call and process/complete tasks identified in cases received through CRM portal and assigned queues

Must have one year of experiences in technical support voice process

Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer

Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary

Adhere to established SLAs, and productivity/performance goals

Provide world class Customer Support by delivering service in accordance with values

Perform database searches

Gain an understanding of the product line and the role .

Remain empathetic and concerned with resolving the customer's issue

Discussing trouble-ticket activity and incidents in face-to-face meetings with team management

Typing incident notes, compiling reports and troubleshooting Help Desk incidents to resolution

Handle a high workload and managing the customer expectations

Skills:

Telephone communication skills: Remain empathetic and courteous while speaking to customers about difficult, time-sensitive issues.

Excellent time management skills: Be able to work cases in a timely manner and adhere to break/lunch schedules

Good written communication skills: To be able to document cases accurately

Multitasking Ability: To work in multiple technical mediums simultaneously while remaining attentive to customer and their concern.

Thanks,

Deepu

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