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Technical Support Engineer
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Technical Support Engineer
Vbeyond CorporationThis job is no longer accepting applications
Job Description
Role & responsibilities
- Handle tickets on the helpdesk/service desk efficiently.
- Troubleshoot desktop hardware and associated peripherals.
- Navigate user accounts with proficiency.
- Resolve more complex support ticket requests independently.
- Provide support and guidance to new team members.
- Manage call lengths, handle time, and after-call work effectively.
- Promote teamwork and contribute to contact center success.
More Info
Job Type:
Industry:
Function:
Employment Type:
Key Skills
Handle tickets
Troubleshoot desktop hardware
support ticket requests
Provide support and guidance
About Company
VBeyond is a Search and HR consulting firm- by the Professionals, for the Professionals and of the Professionals! VBeyond is engaged in pioneering offerings in the Human Capital and Professional Services space. VBeyond is headquartered in Hillsborough , NJ, USA, and through its network of offices globally, we cater to the Asia, Asia-Pacific, Europe and North America and Canada market.
Skills:
support ticketing systems, technical support, remote support tools
Skills:
Saas, technical support, Troubleshooting, Problem-solving, UEM
Skills:
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