Technical Support Engineer

We're looking for someone who enjoys solving real customer problems, understands technical products deeply, and takes full ownership of issues from first report to resolution. If you like working close to customers while staying hands-on with APIs and SaaS systems, this role is for you.

This role is open only for candidates with at least 1 year of experience in technical support, technical customer success, solutions engineering, or a similar customer-facing technical role.

About Truto:

Integration infrastructure for fast-moving teams, helping companies like Sprinto and Spendflo build hundreds of customer-facing native integrations in just days. Our Unified and Proxy API covers 30+ categories of SaaS apps, making integration development a breeze. 

What we're looking for:

• End-to-end ownership of customer issues, from first report to final resolution
• Good understanding of HTTP APIs, authentication methods (OAuth, API keys), pagination, rate limits, and common integration failure modes
• Ability to inspect logs, API requests and responses, reproduce issues, and isolate root causes before escalating
• Good judgment around prioritizing issues based on urgency, customer impact, and business context
• Clear communication with both customers and internal teams

Ideal candidate traits:

• Customer-obsessed and focused on outcomes, not ticket closures
• Comfortable scheduling follow-ups, tracking open issues, and keeping stakeholders informed
• Independent operator who prefers autonomy over micromanagement
• Calm under pressure during escalations or production issues
• Open to working some Saturdays when critical customer launches or issues demand it

Technical skills we value:

• Experience supporting or debugging API-based SaaS products
• Familiarity with OAuth 2.0, refresh tokens, and permission scopes
• Ability to read and reason about JSON payloads, logs, and error codes
• Working knowledge of JavaScript or TypeScript for basic debugging or issue reproduction

Why join Truto:

• Work closely with experienced integration and platform engineers
• Exposure to a wide range of real-world SaaS APIs and edge cases
• Clear growth paths into Technical CSM, Solutions Engineer, or Product Ops
• Direct collaboration with founders and real ownership from day one

How to fast-track your application: If you've read this far, congrats, you've found the bounty. Send your resumé and answers to the questions below to [Confidential Information].

• Have you supported customers on API or SaaS integration issues before What were the most common problems you handled
• A customer reports that their OAuth connection randomly stops working after a few hours. How would you approach debugging this
• When multiple customers report issues at the same time, how do you decide what to work on first
• Share one example where you owned a customer issue end-to-end, from first report to resolution.

If you enjoy owning problems, working close to customers, and solving real technical challenges, we'd love to hear from you.