Position - IT Support Engineer
Experience - 2+ Years
Location- Ahmedabad
Role Overview
We are looking for a proactive IT Support Engineer to ensure reliable day-to-day IT operations across the organization. This role focuses on providing technical assistance, maintaining systems, and supporting users with hardware, software, network, and security-related issues.
Key Responsibilities
- Deliver L1/L2 technical support for desktops, laptops, printers, and IT peripherals
- Install, configure, and maintain Windows and Linux operating systems
- Troubleshoot issues related to email systems, VPN access, and remote connectivity
- Perform basic network troubleshooting involving LAN/WAN, Wi-Fi, switches, and routers
- Support server services such as file sharing, DNS, DHCP, backups, and patch management
- Manage IT assets, including device provisioning, decommissioning, and license tracking
- Ensure adherence to IT security policies, access controls, and data protection guidelines
- Maintain accurate documentation, incident records, and standard operating procedures
Required Skills & Qualifications
- Strong knowledge of OS, networking fundamentals, and hardware troubleshooting
- Effective communication and problem-solving abilities
- Degree or diploma in IT/Computer Science preferred
- Certifications such as CCNA, ITIL, CompTIA, or MCSA are a plus
