Technical Support Engineer

Position: Technical Support Executive

Location: Bavdhan, Pune

Experience: 1–3 Years

Salary: Up to ₹7 LPA

Role Description

We are looking for a Technical Support Executive (1-3 years experience) for one of our clients based in Pune, Maharashtra. The Technical Support Engineer will provide technical support to customers and field technicians, troubleshoot software, hardware, networking, and camera-related issues, and assist with deployments and installations. You will act as a bridge between customers, technicians, and internal teams, taking ownership of issues from identification through resolution.

Requirements

• 1-3 years of experience in Technical Support, Deployment, Solution Delivery, or similar technical roles.

• Excellent written and verbal communication skills.

• Experience supporting international customers and technicians.

• Strong troubleshooting and analytical skills.

• Working knowledge of IP networking concepts, including DHCP, DNS, VLANs, subnetting, switches, and firewalls.

• Familiarity with Linux commands, SSH, RDP, and remote troubleshooting tools.

• Ability to understand and troubleshoot software, hardware, network, and connectivity issues.

• Experience working with ticketing systems, knowledge bases, and documentation platforms such as Confluence.

• Experience working against defined SLAs and operational targets.

• Experience with Linux.

• Willingness to work in rotational shifts.

Responsibilities

• Provide technical support to international customers through voice, chat, tickets, email, and remote sessions.

• Investigate, troubleshoot, and resolve software, hardware, networking, and connectivity issues.

• Guide overseas field technicians during installations, deployments, and system onboarding activities.

• Access systems remotely using SSH, RDP, and other tools to perform configuration and troubleshooting tasks.

• Validate device, camera, and system configurations against customer requirements.

• Conduct deployment audits, QA reviews, and installation validations.

• Own incidents from identification through resolution, including timely escalation when required.

• Maintain accurate documentation, ticket updates, deployment records, and troubleshooting notes.

• Follow client-specific playbooks, standard operating procedures, and knowledge base articles.

• Participate in team meetings, training sessions, and continuous improvement initiatives.

Interested candidates can share their resumes on the link below:

https://forms.gle/PJZxyb1bxHkMPLdP7

OR

Email: [Confidential Information]