Technical Support Engineer
Job Description
Role Responsibilities:
- Troubleshoot and resolve customer-reported issues across CRM and SaaS platforms
- Collaborate with product and engineering teams for bug resolution and feature improvement
- Maintain and update technical documentation and knowledge base articles
- Analyze logs and data flows using tools like Graylogs, Kibana, and Query Executors
Key Deliverables:
- Timely ticket resolution within SLA, reducing escalation and re-open rates
- Identification of product gaps with detailed RCA for engineering feedback
- Creation of reusable documentation and guides for internal and customer use
- Continuous support improvement through process enhancement initiatives
More Info
About Company
Sprinklr
Skills:
Machine Learning, Artificial Intelligence, Microsoft Azure, AWS, Google Cloud Platform, Generative AI, Chatbots, Technical Support, Large Language Models
Skills:
Google Cloud Platform (GCP), Large Language Models (LLMs), Machine Learning, Artificial Intelligence, Cloud Services, Microsoft Azure, AWS, Generative AI, Cloud platforms, Chatbots, AI/ML models, Generative AI APIs, Troubleshooting, Hybrid cloud environments, AIML concepts and technologies, Technical Support
Skills:
Python, Sql, Fiddler, SQL Server, Rest Api, Dns, Monitoring Tools, Web Apps, PowerShell, Linux, Client Server, DHCP, Wireshark, Windows Server, MySQL, Oracle, Postman, Bash, Windows OS, Apis, PostgreSQL, Event logs, Application logs, Application architectures
Skills:
MySQL, Network Security, Load Balancers, Routing, Terraform, Linux Os, Ansible, Firewalls, Puppet, Kubernetes, Python, Networking products and technologies, infiniband, Storage Concepts, Network switches, ZFS storage appliance, CCNA Network Certification
Skills:
Rabbitmq, MySQL, Dynamodb, Python, MongoDB, Kafka, AWS cloud services