L3 Technical Support Specialist
Location: New Delhi
Experience: 8+ years
Shifts: Rotational Shifts
We are looking for L3 Technical Support Specialists with experience in Windows, macOS, iOS/Android, Intune, and JAMF.
Responsibilities:
- Handle L3 escalations and troubleshoot complex OS and application issues.
- Perform root cause analysis (RCA) for recurring incidents and propose solutions.
- Maintain accurate documentation of issues, resolutions, and processes.
- Manage enterprise devices via Intune and JAMF Pro.
- Support Microsoft 365 apps, Teams, Outlook, and other business-critical tools.
Requirements:
- Strong knowledge of Windows 10/11, Azure AD, Autopilot, and enterprise MDM.
- Experience with VPN, proxy, and certificate-based authentication.
- Analytical mindset, excellent communication, and problem-solving skills.
Drop your CV at: [Confidential Information]
