Job description
- Support for Juniper SDN, SD-WAN, Virtual Products and Solutions (Paragon Automation Suite, Apstra, MIST, CSO)
- Lead and Drive Troubleshooting on Customer reported issues on Juniper SDN, Virtualization products and solutions.
- Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
- Gain in-depth knowledge of the infrastructure and technologies that are present in the customer s network profile; including their network topology, features, configurations, and service history that results in faster resolution.
- Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
- Mentor newly hired support engineers and peers in technical areas of speciality.
- This is an individual contributor role. The engineer will be providing weekend on-call/on-duty coverage on a rotational basis.
Primary Skills and experience required :
- Excellent Customer handling and communication (verbal and written) skills
- Good understanding of TCP/IP and networking fundamentals and Experience/exposure in troubleshooting IP networks
- Experience in understanding and debugging SDN, SD-WAN environments
- Experience with networking routing protocols like OSPF, BGP, etc.
- Service Providers specific L2/L3 VPN, MPLS, EVPN , VXLAN, IPSec, Hub/Spoke network use cases.
- Good understanding of networking virtualization (Container Networking, OpenStack Networking)
- Sound knowledge of Linux/Unix architectures and debugging.
- Scripting languages like Python, Shell.
- Good knowledge of Data Representation types (XML, JSON, YAML)
Preference to have understanding / Exposure / Expertise in one or more areas:
- Knowledge of Juniper SRX/MX/EX/QFX platforms is a plus.
- Good understanding of Virtualization and containerization (KVM, Docker/LXC, Kubernetes etc)
- Good understanding of OpenStack, Cloud Stack, Ansible etc
Experience:
- Requires B.E./B-Tech in Electronics or Computer Science (or equivalent) with minimum 5+ years experience in Networking Industry.
- Following candidates having any of following experience will be preferred and minimum experience criteria may not apply -
- 3+ years extensive SDN, SD-WAN and Virtualization experience.
- Preferred Certifications - JNCIP, CCIP, OpenStack, CKA(Kubernetes)
