Role Overview
We are building a modern home inspection platform. We're looking for a technical support engineer who can independently investigate and resolve customer issues using backend tools and data.
This is not a ticket-routing role - you will be expected to debug and solve problems end-to-end.
Responsibilities
- Own customer issues from first response to resolution
- Investigate and debug issues using backend tools (Supabase/Postgres)
- Use SQL and data analysis to identify root causes
- Trace issues across inspections, reports, templates, and related data tables
- Communicate clearly and concisely with customers
- Document recurring issues
Requirements
- Hands-on experience with Supabase (a huge plus)
- 1–3 years experience in technical SaaS support, QA, or junior developer
- Working knowledge of SQL (read/write basic queries) (requied)
- Comfortable working with databases and understanding data relationships
- Ability to think logically and investigate issues step-by-step
- Clear written communication (English)
Preferred Background
- Graduates from NITs, IIITs, DTU, NSIT, or similar institutions
- Startup experience is a strong plus
Nice to Have
- Familiarity with Postgres internals or backend systems
- Basic understanding of APIs or JSON
- Experience with workflow-based SaaS products
Salary range - 1 Lakh to 1.5 Lakh per month (based on experience and skillset)
6 days a week, US (EST) work hours - this is non-negotiable.
