Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At
Qualys, we empower organizations to strengthen their security posture by leveraging cutting-edge cloud and security technologies. Recognized globally as a pioneer in the cybersecurity domain, we're looking to onboard driven and enthusiastic individuals to join our Technical Support team and grow into tomorrow's security experts.
Job Summary
We are seeking a
Technical Support Engineer eager to start or build their career in cybersecurity. This role is ideal for recent graduates or professionals with up to 2-4 years of experience in technical support, networking, system administration, or IT.
In this role, you'll work directly with Qualys customers and partners to troubleshoot issues, provide technical assistance, and ensure a high level of customer satisfaction with our cloud-based security products.
Key Responsibilities
- Provide technical support for Qualys Security Applications via phone, email, and MS Teams.
- Troubleshoot customer-reported issues on our SaaS-based platform.
- Ensure clear, friendly, and professional communication with customers throughout the support process.
- Work closely with internal Engineering and QA teams to ensure timely resolution.
- Gain hands-on experience in cloud security, vulnerability management, and enterprise networking tools.
- Continually build your knowledge in the areas of cybersecurity, system administration, and network protocols.
Required Qualifications
- 02+ years of experience in technical support, IT support, networking, or related fields.
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or equivalent.
- Basic understanding of networking concepts (TCP/IP, OSI model, DNS, DHCP, etc.).
- Working knowledge of either Linux/Unix or Windows operating systems.
- Strong troubleshooting and analytical thinking skills.
- Willingness to work in a 24/7 rotational shift environment.
- Excellent written and verbal communication skills.
Preferred Qualifications / Nice-to-Have Skills
- Exposure to basic scripting (e.g., Bash, Python).
- Familiarity with web services like IIS, Apache, or Nginx.
- Knowledge of cybersecurity fundamentals (vulnerabilities, threat types, false positives).
- Awareness of tools like Packet Capture (Wireshark), SSH, or system monitoring tools.
- Understanding of API concepts and basic regular expressions (Regex).
- Familiarity with support tools such as Salesforce, Jira, or Zendesk.
- Certifications: CompTIA Security+, CCNA, CEH, or equivalent (not mandatory but a plus).
What You'll Gain
- Hands-on experience in enterprise security and cloud-based technologies.
- Mentorship from experienced cybersecurity professionals.
- Opportunities for career advancement within a global cybersecurity leader.
- Exposure to real-world use cases in vulnerability management, threat detection, and application security.
Why Work at Qualys
- Be part of an innovative, fast-paced team protecting some of the world's biggest brands.
- Collaborate with professionals across Engineering, QA, and Product groups.
- Grow your career in one of the most in-demand and evolving industries.
- Access learning and certification opportunities to accelerate your growth.
