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oWow

Technical Support Engineer

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  • Posted a month ago
  • Over 50 applicants

Job Description

Key Responsibilities

  • Serve as the first-line technical support agent for OWOW customers.
  • Troubleshoot and resolve issues related to our APIs, SDKs, and platform integrations.
  • Liaise between customers and internal engineering teams, clearly communicating technical issues and updates.
  • Take ownership of technical issues and drive them to resolution.
  • Contribute to support documentation and knowledge bases to reduce friction and enable customer self-service.
  • Partner with the sales and product teams to ensure smooth handoff and continued success across the customer lifecycle.
  • Contribute to customer success by supporting key accounts and building long-term relationships.
  • Maintain accurate records in our ticketing system and help improve support documentation.
  • Support onboarding of new customers with technical setup and best practices.

Requirements

  • Strong understanding of APIs, SDKs, and developer tools.
  • Familiarity with cloud infrastructure (AWS, Azure, Google Cloud), including hosting and software installation.
  • Prior experience as a software developer or engineer (preferred).
  • Exceptional communication skills with the ability to explain technical concepts clearly to non-technical stakeholders.
  • Proactive, customer-centric mindset with a track record of supporting and retaining key accounts.
  • Excellent problem-solving skills and the ability to independently debug and resolve technical issues.
  • Outstanding communication skills — both written and verbal — to explain complex issues in simple terms.
  • Comfortable working with international customers across time zones.
  • Organized, detail-oriented, and able to manage multiple support tickets and client relationships simultaneously.

Preferred Qualifications

  • Experience in B2B SaaS or developer-focused products.
  • Experience with RESTful APIs, WebRTC, or real-time communication platforms.
  • Familiarity with mobile and web development environments (iOS, Android, JavaScript).
  • Knowledge of HIPAA-compliant systems or experience in healthcare tech (a plus).

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About Company

Job ID: 126958289

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