Job Description
Skills:
Incident Management, AS400 Administration, ITIL, Infrastructure Monitoring, Network Operations Center (NOC), Dynatrace, Manage Engine, Solarwinds,
Job Title
Technical Support Engineer - NOC
Job Purpose
Monitor Infra/App alerts in ME Monitoring tools
Monitor Mail alerts
Log incidents and run bridge calls
Run EOD jobs for the Bank
Qualification
Any Degree (Computer background preferred)
Certifications
ITIL Foundation, AZ-900, MCSE, CCNA
Experience
Total 3-5 years of experience in Infrastructure Monitoring and L1 knowledge in IT
infrastructure of Bank
Reporting To
Service Delivery Manager
Responsibilities (includes All Tasks)
Hands on experience in Monitoring tools - Manage Engine - APM & OPM is mandatory
Good understanding of ITIL process and ITSM Tools to manage Incidents, Changes, service requests and work orders.
Hands-on experience in banking environment
Hands On Experience In EOD And SOD (Finacle Preferred)
Hands on experience in AS400 operation (at least basic) and Mimix knowledge is added advantage
Should have good fluency in English - read/write and good verbal communication
Perform Incident Analysis for recurring Incidents
Backup Monitoring
Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
Document all actions in accordance with standard company policies and procedures
Notify customer and third-party service providers of issues, outages and remediation status
Work with internal and external technical and service teams to create and/or update knowledge base articles
Should have experience MIS reports
Should have previous experience working and interacting with Senior leadership team members
Support multiple technical teams in 24/7 NOC operational environments with high uptime requirements. Comfortable to work in day/night shifts
Technical Skills /Competencies
MANDATORY
ITIL Foundation certified
Hands-on in Incident & Problem Management
Experience in using ME monitoring (APM & OPM) and ITSM (BMC Remedy) tools
A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
Knowledge of Microsoft server OS and Network Devices
Running EOD Batch jobs for Bank
Soft Skills
MANDATORY
Excellent written, verbal and interpersonal skills
Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situation
Should have previous experience working and interacting with Senior leadership team members
Should have experience in handling IT monitoring for Banks
