Technical Support Engineer

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Job Description

Description

What you'll do :

Resolve technical issues for enterprise customers and partners through our support portal.
Troubleshoot and optimize Linux/Unix (LAMP) servers, networking, PKI, virtualization, and SaaS/cloud services
Provide expert support for Mobile Device Management (MDM) across Apple iOS/MacOS, Android, and Windows devices
Partner with product, engineering, and customer teams to streamline incident resolution
Lead efforts to maintain service quality during system outages and escalations
Advise customers on best practices for deploying and securing Ivanti products
Collaborate across global teams to identify and implement service improvements

What You Will Bring

Proven hands-on troubleshooting skills in Linux/Unix systems and LAMP stack, or networking, PKI, and virtualization
Strong experience with MDM solutions for Apple, Android, and Windows
Practical knowledge of SaaS/cloud platforms (AWS, Azure, Docker), microservices, and B2B

customer support

Excellent written and verbal communication, with a customer-first attitude
Bachelor's degree in computer science or a related field, or equivalent professional

Experience

Preferred skills :

Experience with DNS, IP networking, firewalls, SMTP, HTTPS, load balancers, ActiveSync, and email systems
Certifications : Linux, CCNA, MCTS, VCP
Familiarity with Exchange, Active Directory, ISA/TMG, NDES, KDC

(ref:hirist.tech)