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Technical Support Engineer
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- Posted 22 hours ago
- Be among the first 10 applicants
Job Description
Job Summary
As a Technical Support Engineer 2, you will provide post-sales technical support for NetApp storage and cloud solutions, including AFF, FAS, and Cloud Volumes ONTAP. You will troubleshoot complex hardware, software, and cloud infrastructure issues, analyze logs, identify root causes, and deliver effective solutions to customers. This role requires strong problem-solving skills, customer focus, and collaboration with cross-functional teams to support next-generation data center technologies.
Job Requirements
3 to 5 years of experience in technical support, storage administration, or infrastructure support.Strong troubleshooting and root cause analysis skills.Excellent verbal and written communication skills in English.Experience in two or more of the following areas:
- NetApp storage solutions and Data ONTAP
- NAS/SAN storage technologies
- Linux/UNIX or Windows administration
- Data protection and backup technologies
- Virtualization platforms (VMware, Hyper-V, Citrix)
- Cloud platforms (AWS, Azure, GCP) and Kubernetes
- Storage performance tuning and high-availability solutions
- Enterprise application interoperability and infrastructure support
Education
- Bachelor's degree in Computer Science, Electrical Engineering, Information Technology, or a related field or equivalent work experience.
- Relevant industry certifications in storage, cloud, or infrastructure technologies are preferred.
More Info
Job Type:
Industry:
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Key Skills
NAS SAN storage technologies
Data protection and backup technologies
Storage performance tuning
Enterprise application interoperability
High-availability solutions
NetApp storage solutions
About Company
Skills:
and Linux., Macos, Strong knowledge of desktop operating systems, including Windows
Skills:
DB2, Unix, Websphere, Jboss, Java, Mssql Server, Kibana, Weblogic, Linux, Informatica Mdm, AWS, Oracle, Data Quality, Azure, ActiveVOS, NoSQL Databases, MDM SaaS, P360, MDM
Skills:
San, Nas, Windows Server, Ticketing Tools, Fibre Channel, Raid, Linux, Iscsi, ITIL-based support processes, Disaster Recovery, data protection solutions, monitoring platforms, enterprise storage backup
Skills:
Python, Sql, Fiddler, SQL Server, Rest Api, Dns, Monitoring Tools, Web Apps, PowerShell, Linux, Client Server, DHCP, Wireshark, Windows Server, MySQL, Oracle, Postman, Bash, Windows OS, Apis, PostgreSQL, Event logs, Application logs, Application architectures
Skills:
Ldap, Vpc, Windows, Ec2, Confluence, MySQL, AWS, Log Analysis, Jira, Sso, Cloudwatch, Linux, ECS, Sap Gui, Rest Apis, Elb, Kubernetes, TLS certificate basics, Secrets vault management, Network fundamentals, EKS, ECR, CloudWatch Logs Insights, Monitoring basics, Patch regression analysis, Security incident response