Overview
Lutron is seeking service-focused individuals to join our Technical Support team at our Global Service & Experience Center, at Cyber City, Gurgaon. This role are ideal for those who are passionate about delivering outstanding support and creating exceptional customer experiences.
As a member of our team, you'll provide technical assistance to a wide range of customers — from retail end users to residential and commercial clients — helping them get the most out of Lutron's innovative lighting and shading solutions.
Responsibilities
- Address specification, installation, programming, and troubleshooting inquiries with confidence and accuracy.
- Expand technical expertise proactively by resolving challenges beyond areas of prior training.
- Strengthen interpersonal skills to enhance collaboration, leadership, and supervisory effectiveness.
- Serve as a subject matter expert, supporting field engineers on all assigned systems.
- Lead resolution of Level 2 field issues or escalate as needed while partnering cross‑functionally to improve solutions.
- Implement and oversee technical and operational training programs to drive continuous skill development.
- Support team initiatives and identify opportunities for ongoing process and performance improvement.
- Manage multiple priorities effectively while diagnosing and resolving Lutron system issues.
- Document issues and resolutions accurately, escalating cases per SOP and coordinating with cross‑functional teams.
- Represent Lutron's values through strong customer experience, effective communication, stakeholder engagement, and thorough issue closure.
Qualifications
- 4‑year Engineering degree (B.Tech/M.Tech) in Electrical, Electronics, or Instrumentation.
- Minimum, aggregate of 60% marks
- 4–7 years of relevant industrial experience.
- Hands‑on exposure to control systems, HVAC controls, BMS, power transmission, electrical installation/safety, or power‑generation control/safety.
- Proven technical operations and troubleshooting skills across specification, installation, programming, and issue resolution.
- Solid working knowledge of analytical/data tools (Excel required; basic SQL familiarity preferred).
- Proven ability to multitask and manage multiple technical priorities effectively.
- Demonstrated ability to train and mentor others within the discipline.
- Excellent communication skills in English with a strong customer‑centric approach.
- Self‑motivated, analytical, and proficient with MS Office and web‑based tools.
- Ability to work in a rotating 3‑shift schedule (including occasional weekend shifts within a 5‑day workweek).
Lutron Electronics position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.
Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics 
