Technical Support Engineer - Lead

Role Responsibilities:

• Resolve hardware, networking, and software issues for clients.
• Conduct remote and on-site technical support interventions.
• Install and configure IT infrastructure including servers and networking gear.
• Maintain client communication and produce job completion reports.

Key Deliverables:

• Timely resolution of support tickets with minimal escalations.
• Effective remote diagnostics and on-site problem solving.
• Accurate documentation of incidents and resolutions.
• Enhanced client satisfaction through proactive issue handling.