Skills:
Oracle Fusion Applications (OFA), Oracle E-Business Suite, Troubleshooting, Technical Support, ITIL Process, Communication, Analytical Skills,
JOB TITLE: Technical Support Engineer Service Desk
JOB PURPOSE: Service Desk operations
QUALIFICATION: Graduate
CERTIFICATIONS: Certified in Microsoft Technologies, Networking Skills
EXPERIENCE: 2+
Responsibilities (includes All Tasks)
- Key Responsibilities:
- Provide first-line support for Oracle Fusion applications, addressing user queries and issues related to user provisioning and access provisioning.
- Assist in the setup and maintenance of user accounts, roles, and permissions within Oracle Fusion.
- Monitor and manage access requests, ensuring timely and accurate provisioning of application-level access.
- Troubleshoot and resolve issues related to user access and permissions.
- Collaborate with Level 2 support and other teams to escalate and resolve complex issues.
- Document and maintain support procedures, ensuring they are up-to-date and accessible.
- Provide training and guidance to end-users on best practices for accessing and using Oracle Fusion applications.
- Participate in regular team meetings and contribute to continuous improvement initiatives.
Technical Skills / Competencies
- MANDATORY
- The Level 1 Application Support Specialist will be responsible for providing first-line support for Oracle Fusion applications, focusing on user provisioning and application-level access provisioning. This role requires a proactive individual with strong problem-solving skills and excellent communication abilities.
- Proven experience in application support, preferably with Oracle Fusion.
- Strong understanding of user provisioning and application-level access provisioning within Oracle Fusion.
- Experience with Oracle E-Business Suite (EBS) and home-grown digital applications related to the hospitality hotel industry.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Familiarity with ITIL processes and best practices is a plus.
Soft Skills
- MANDATORY
- Experience with Oracle E-Business Suite (EBS) and home-grown digital applications related to the hospitality hotel industry.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Familiarity with ITIL processes and best practices is a plus.
