Technical Support Engineer - International Voice

Exp: 6 Months – 3 Years

Location: Chennai – Ambit IT Park

Primary Responsibilities Include:

• Respond promptly, courteously, and knowledgeably to technical support inquiries

• Provide top-tier support to all customers with a goal of first call resolution

• Educate customers on system installation/use, and assist in troubleshooting

• Utilize prior customer support experience to enable customer success and happiness

• Use problem-solving skills to solve customer issues and address concerns

• Outbound calls to current customers to address issues, when needed

Skillset

• High school diploma or general education degree (GED);

• 6 Months to 1 year experience in Technical Support or Customer Support Environment

• Proven success in a phone-based customer service or call center position

• Ability to understand and determine root causes to customer issues

• Comfortable with technology and ability to provide technical assistance for consumer electronics

• Strong work ethic and the drive to contribute to company goals

• Clear and effective phone communication skills to ensure all customer issues are resolved

• Ability to work independently and in a team setting

• Ability to prioritize in a fast-paced environment and excellent time management skills

• Positive, can-do attitude and eager for continuous improvement

• Strong commitment to customer happiness and satisfaction