As a Technical Support Engineer, you will be at the forefront of providing exceptional support for cutting-edge technologies. With your expertise in Java applications, database systems, and server troubleshooting, you'll play a key role in ensuring customer satisfaction and operational efficiency.
Responsibilities:
- Provide technical support for Java and browser-based web applications.
- Troubleshoot and resolve issues related to:
- Operating Systems (Windows and Linux).
- Batch and shell commands.
- REST APIs and database systems (MS SQL Server, Oracle, MySQL).
- Web and application servers (WebSphere, Apache, Tomcat, JBoss).
- Use JIRA and Salesforce to log, track, and manage customer issues.
- Analyze error logs to diagnose and resolve technical problems.
- Deliver outstanding customer support efficiently.
- Collaborate with cross-functional teams to address and resolve customer issues.
