Technical Support Engineer
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Job Description
Proficiency in Linux operating systems.
Experience in providing production support for end customers. Exposure with ITSM tool like ServiceNow and aware on KPIs and operation metrics.
Skilled in deploying applications in production environments. Deployment tools like Jenkins, Ansible.
Experience managing physical servers.
Familiarity with monitoring tools and practices like Splunk, Dynatrace.
Strong problem-solving skills and attention to detail.
Excellent communication skills, both written and verbal.
Ability to work in a fast-paced, 24/7 support environment.
Preferred Qualifications:
Previous experience working in a customer-facing role.
ITSM certification preferred.
The role may involve working at customer locations as needed.
Roles & Responsibilities
Key Responsibilities: -
Provide first-level technical support to end-users and clients via phone and email.
Ensure timely resolution of reported issues to maintain system functionality.
Work in a 24/7 support environment, including weekends and holidays as per team roster.
Perform remote troubleshooting using diagnostic techniques and pertinent questions.
Deploy applications in production environments and provide production support for end customers.
Manage physical servers and work at customer locations as needed.
Use monitoring tools and practices to ensure system performance and reliability.
Log and track support tickets in the system, ensuring timely resolution to meet Service Level Agreements (SLAs).
Escalate complex problems to higher-level support teams when necessary.
Document support interactions and resolutions for future reference.
Collaborate with other support team members to share knowledge and improve overall efficiency.
Role: IT Support - Other
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT Support
Education
UG: B.Tech/B.E. in Any Specialization
Key Skills
Skills highlighted with are preferred keyskills
Impetus designs and develops state-of-the-art products, spanning all leading-edge development platforms, for a host of fast-paced and innovative software companies. We offer product-oriented services, across the entire product development lifecycle, to our clients.
We keep very successful company-all our clients are leaders in their spaces. They range from some of the finest startups in the Silicon Valley, such as Scalix, KnowNow, Navic, Sennari, to well established players including NeuStar, 3M, LiveCapital and PeopleSoft. Leading blue-chip VCs like Sequoia, Kleiner Perkins, Redrock, and Venrock recommend us as the preferred offshore service provider for companies they are incubating.
Our sister companies, Servigistics, ClearTrail and Intellicus, and the intellectual property we create, have been phenomenally successful, setting innovative trends and establishing new markets.
Job ID: 113294377
