Company Description
At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Job Summary The Technical Support Engineer / IASM will provide technical assistance to customers through calls, emails, and tickets. The role requires strong SQL, Windows, and server troubleshooting skills along with excellent communication abilities.
Key Responsibilities
- Provide technical support via calls, email, and ticketing systems
- Communicate effectively with customers and resolve issues
- Analyze and troubleshoot application, database, and infrastructure issues
- Execute SQL queries and scripts for data analysis
- Use SQL Profiler to diagnose performance issues
- Handle database scripts and index-related troubleshooting
- Troubleshoot Windows OS issues including third-party driver problems
- Analyze logs using Event Viewer
- Manage Windows services using services.msc
- Understand server concepts and types of servers
- Create and manage Active Directory accounts
- Perform password resets and account unlocks
- Document issues and resolutions
Qualifications
- 1+ year of experience in Technical Support / Application Support
- Strong SQL knowledge including queries and SQL Profiler
- Good understanding of databases, scripts, and indexes
- Hands-on Windows OS troubleshooting experience
- Knowledge of Active Directory administration
- Excellent verbal and written communication skills
- Comfortable speaking with customers over calls
Additional Information
Willing to work night shifts with rotational schedules between 8:30 AM and 8:30 PM.
