About The Company
FutureCalls Technology Private Limited is a leading provider of innovative technology solutions dedicated to enhancing business operations through reliable and efficient IT support services. Established with a vision to deliver exceptional customer service and technical expertise, the company has built a reputation for excellence in the IT support industry. With a focus on continuous improvement and customer satisfaction, FutureCalls Technology Private Limited caters to a diverse range of clients across various sectors, ensuring their technological infrastructure operates seamlessly. The company's commitment to fostering a dynamic and inclusive work environment makes it an ideal place for professionals seeking growth and development in the IT support domain.
About The Role
The L1 Technical Support Engineer at FutureCalls Technology Private Limited plays a vital role in providing first-level technical assistance to our clients. This position involves addressing and resolving a variety of hardware, software, and network issues, ensuring minimal downtime and optimal user experience. As a frontline support provider, the engineer will communicate effectively with end-users via phone, email, and ticketing systems, diagnosing problems accurately and offering effective solutions. The role requires a proactive approach to incident management, adherence to SLA guidelines, and maintaining detailed records of all interactions and resolutions. This position offers an excellent opportunity for professionals to develop their technical skills in a fast-paced, customer-focused environment while contributing to the company's mission of delivering reliable IT support services.
Qualifications
The ideal candidate should possess a minimum of 2 to 3 years of experience in technical support or a related field. Basic knowledge of Windows operating systems, MS Office applications, and networking fundamentals is essential. Candidates should demonstrate strong communication skills, problem-solving abilities, and a customer-centric approach. A diploma or degree in Information Technology, Computer Science, or a related discipline is preferred. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professionals (MCP) will be considered an added advantage. The candidate must be willing to work in Bangalore (Jaya Nagar) and be available to work from Monday to Saturday as per the company's schedule.
Responsibilities
- Provide Level 1 technical support via phone, email, and ticketing systems to address user queries and technical issues promptly and professionally.
- Diagnose and resolve basic hardware, software, and network problems to ensure minimal disruption to end-users.
- Monitor, log, and manage incidents in accordance with Service Level Agreement (SLA) guidelines, ensuring timely resolution and escalation when necessary.
- Assist users with password resets, access management, and application support to facilitate smooth operational workflows.
- Maintain accurate and detailed incident and resolution records in the ticketing system for future reference and reporting.
- Collaborate with higher support levels or technical teams for complex issues beyond the scope of Level 1 support.
- Stay updated with the latest technological trends and support tools to improve service quality.
- Participate in team meetings and training sessions to enhance technical knowledge and customer service skills.
Benefits
FutureCalls Technology Private Limited offers a competitive salary package up to 3 LPA, along with opportunities for professional development and career growth. Employees benefit from a supportive work environment, comprehensive training programs, and exposure to diverse technical challenges. The company also provides health insurance, paid leave, and other employee welfare initiatives to promote work-life balance. Additionally, employees have access to modern tools and resources necessary to excel in their roles, fostering a culture of continuous learning and innovation.
Equal Opportunity
FutureCalls Technology Private Limited is an equal opportunity employer committed to fostering an inclusive workplace. We celebrate diversity and do not discriminate based on race, gender, age, religion, disability, or any other protected characteristic. We believe that a diverse team enhances our ability to serve our clients effectively and drives innovation within our organization. All qualified candidates are encouraged to apply and will be considered based on merit and suitability for the role.
