Technical Support Engineer - Freshers Only -v1701

We are looking for Technical Support Engineer Position for our parner organization through.

• Job Location: Mumbai / Surat
• CTC Offered: 3 LPA

Job Responsibilities

• Provide technical support for applications, operating systems (Windows/Linux), and network-related issues
• Act as the first point of contact for clients to resolve basic issues and escalate complex ones when needed
• Handle on-site and backend technical support for company products and projects
• Travel to client locations across cities for short or extended periods as required
• Install, configure, and troubleshoot Linux systems and TCP/IP networks
• Support and maintain key internet services SMTP, IMAP, POP, HTTP, DNS, LDAP, etc.
• Communicate issues and resolutions clearly in both spoken and written English/Hindi
• Work collaboratively with the team and handle customers with patience and professionalism

Qualifications

• This opportunity is for freshers only.
• Candidates should have basic knowledge of IT support concepts and should be ready to work in a technical support profile involving customer handling and problem solving.Customer service oriented
• Strong written and verbal and troubleshooting skills
• Educational Qualifications : Btech, BCA and BSc IT,
• Year of Passing - 2024/2025

Required Skills

• Strong troubleshooting skills for network and software issues
• Familiarity with Windows and Linux operating systems
• Clear, structured communication (written and verbal)
• Ability to stay calm under pressure and make quick, logical decisions
• Knowledge of Helpdesk processes, VoIP, and Cloud computing

About Partner Organization

Our client is a leading technology solutions provider specializing in enterprise communication and customer experience platforms. With a strong presence across more than 20 countries and a portfolio of 350+ clients, they deliver cutting-edge products that handle millions of customer interactions every day.

The organization is known for its innovation in cloud-based telephony, contact center solutions, and AI-driven customer engagement tools that empower businesses to operate efficiently and deliver superior service experiences.

They are looking for passionate professionals who want to be part of a forward-thinking company that values ownership, innovation, and customer impact.

Why Apply

- Exposure to leading contact center technology and telephony products.

- Opportunities to learn and grow in a supportive work environment.

- Collaborate with diverse teams and develop cross-functional expertise.

Please apply here our team will connect with you to discuss about the opportunity. We wil first assess you for the role, and only qualified candidates will be eligible for the final interview.