Job Description
Technical Support Engineer
A Fortune 200 company building its Global Capability Centre (GCC) technical support team in India
Location: Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad — or Remote (India)
About the Company
A Fortune 200 company is building its Global Capability Centre (GCC) in India and has partnered with Flexiple to hire its technical support engineers. You will resolve complex product and platform issues for a marquee global brand as the centre scales. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Technical Support Engineer, you will troubleshoot and resolve technical issues for enterprise customers, working closely with engineering to escalate and close out complex cases.
Key Responsibilities
Technical Troubleshooting
- Diagnose and resolve product, platform, and integration issues reported by customers
- Reproduce bugs, gather logs, and work with engineering on root-cause fixes
- Maintain a high first-contact resolution rate across tickets
Escalation & Documentation
- Triage and escalate complex or unresolved issues to the right engineering team
- Document fixes and known issues in the internal knowledge base
- Communicate technical updates clearly to both technical and non-technical stakeholders
Ideal Candidate Profile
- 2 to 6 years in technical support, application support, or a related engineering role
- Working knowledge of SQL, APIs, and at least one scripting language
- Strong troubleshooting instincts and a methodical approach to root-cause analysis
- Clear written and spoken English and a reliable remote-work setup
Preferred Qualifications
- Experience supporting a SaaS, cloud, or enterprise software product
- Familiarity with tools such as Zendesk, Jira, or Freshdesk
- Comfort with a partial US or UK time-zone overlap
What We Offer
- A founding technical support seat within a Fortune 200 company's GCC
- Remote-friendly, pan-India hiring with long-term placement
- Direct exposure to engineering teams and enterprise-scale systems
- One application considered for this and future matched roles
Hiring Process
HR Screening Technical Assessment Leadership Round 1 Leadership Round 2 Culture Fit
More Info
Key Skills
About Company
