Fiery LLC is the leading provider of Digital Front Ends (DFEs) and workflow solutions for the growing industrial and graphic arts print industries. Fiery is leading the transformation from analog to digital imaging with scalable, digital, award-winning products for the printing industry. Based in Silicon Valley, California with offices around the world and a customer-base that includes over 2 million DFEs sold globally, we offer innovative software and cloud-based technologies that deliver fast performance, stunning color, and exceptional print quality across a broad range of production printing devices. Fiery DFEs are installed in a diverse range of industry segments, including commercial print, packaging, signs and display graphics, ceramics, building materials, textiles etc. With over 30 years of excellent support and service, we have presence in 19 countries with 800+ employees.
Fiery Vision: Enable the printer to produce what the designer imagined
Role and responsibilities:
As Technical Support Engineer: We are seeking a skilled Technical Support Engineer with strong experience in customer support and escalation management, focused on achieving high customer satisfaction. This role involves supporting customers across distribution, reseller, or OEM channels, managing complex customer relationships, and supervising a small support team. The candidate should demonstrate excellent communication, teamwork, and conflict resolution skills, be hands-on, adaptable, and self-directed, and have the ability to prioritize tasks in a dynamic environment. Responsibilities include developing expertise in Fiery Digital Print products, providing technical support via phone, email, and remote sessions, testing and analyzing customer issues, tracking and managing field issues using tools such as Jira and Salesforce, participating in partner meetings, and collaborating with management to report on support objectives and progress.
Job Requirements:
Educational Qualification: Bachelor's degree in relevant domain
Experience: 2-5 years of experience
Skills:
- Advanced troubleshooting skills
- Proficiency with Windows and Mac
- Knowledge of CRM systems like Salesforce, Jira, and reporting tools like PowerBI
- Familiarity with desktop publishing tools, Adobe Creative Suite, and operating systems
- Strong networking skills (TCP/IP, wireless protocols, etc.)
- Experience with LDAP, Active Directory, FTP, SMTP
- Understanding of print production standards
- Color management and Image manipulation skills
- Experience in large format printing and finishing a plus
- The candidate should be open to working in both US and UK shifts.
- A shift allowance will be granted on working days.
- This project requires Work from Office
- Working days span from Friday to Tuesday, 2 days weekly off can be taken only on weekdays based on Manger's decision
Desirable but not mandatory:
- Ability to work in a matrix environment
- Comfortable with ambiguity
What's in it for you
- Opportunity to work in a Multinational Product Organization
- Partner with and learn from seasoned professionals / leaders
- Accelerated career growth
- Flexible, hybrid work environment with a healthy work life balance
- Culture of meritocracy, inclusion, empowerment and fun
- Competitive pay and benefits
Equal Opportunity & Disability Accessibility Statement
Fiery is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination. EEO is the Law: Equal Employment Opportunity | U.S. Department of Labor
Fiery is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [Confidential Information] . Fiery will make determinations on such requests for accommodation or assistance on a case-by-case basis.
Pay Transparency Nondiscrimination Provision
Fiery will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
