Role Summary
We are hiring a Technical Support Engineer to help our merchants and customers run smooth, reliable payment operations. You will be the first line of defense when something breaks, the bridge between users and engineers, and a key part of how we deliver a world class support experience.
This role is fast paced, highly impactful, and deeply technical. You will work closely with product and engineering to resolve issues quickly, identify patterns, and improve the system over time.
What you will do
- Own customer and merchant issues across Intercom, Discord, Slack, and Email
- Respond within defined SLAs and actively work to improve response and resolution times
- Investigate payment failures, webhook issues, integration bugs, and platform errors
- Debug using logs, dashboards, and basic scripts to find root cause
- Guide merchants on integrations and recommend best practices for their use cases
- Escalate complex issues to engineering with clear reproduction steps and context
- Document learnings, FAQs, and support workflows to improve future efficiency
What we are looking for
- 1+ years of experience in technical support or customer facing technical roles
- Basic proficiency in at least one programming language like Python, JavaScript and SQL
- Strong debugging mindset and structured problem solving approach
- Clear written communication and ability to explain technical concepts simply
- Comfortable using tools like Intercom, Slack, Discord, and ticketing systems
- Willingness to work rotational shifts to support a global customer base
Nice to have
- Experience working with payment gateways or fintech products
- Understanding of APIs, webhooks, REST, and JSON
- Familiarity with SQL and basic database querying
- Experience reading logs and working with observability tools
Why join Dodo Payments
- Work on real problems that impact revenue for thousands of businesses
- Get exposure to payments, infra, compliance, and scale early in your career
- Collaborate closely with product and engineering teams
- Remote first team with high ownership and real impact
