Technical Support Engineer

Role: Provide pre- and post-sales Service Support for our products PCS, and Video Analytics for the WEST Region.

Responsibilities:

• Responsible for independently handling the customers at WEST region
• Responsible for customer interaction and DEMO of our product at WEST region based on the sales team requirement.
• Responsible for customer support and capable of addressing the issues raised by the customers.
• Install and configure our products and perform troubleshoot on issues and resolve issues
• Co-ordination with the vendors and the channel partners.
• Site Surveys for POC and Product installation.
• Mandatory Site visits, site surveys, Product Demos, Onsite client meetings, and hardware & software
• Basic AutoCAD knowledge is a plus point.

Qualification: Diploma/Engineering Degree in CS /EC

Experience: 3-4 Yrs

Technical & Process Capabilities

• Should have knowledge on SQL settings and query.
• Should have knowledge on Network connectivity and Troubleshooting.
• Should have basic knowledge of installation and Configuration of CCTV and NVR
• Should have knowledge on Linux OS and its commands
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.