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Technical Support Engineer (D&R) IRC282293

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Job Description

Description

We are looking for a detail-oriented Cloud & Software Systems Analyst with a background in Tech, Product, or Application Support. The ideal candidate will have strong experience with cloud technologies, software architectures, monitoring tools, and APIs, along with the ability to read code and work with databases. This role is perfect for someone who has hands-on experience supporting software systems and wants to deepen their

expertise in cloud and system analysis.

Requirements

  • Hands on experience in cloud technologies and software architectures/ Tech, Product, or Application Support roles.
  • Proficiency with monitoring, logging, and API tools (Chrome DevTools, Postman, cURL, Swagger).
  • Ability to read and understand Python or C# code.
  • Experience with relational databases (RDBMS) and SQL.
  • Familiarity with cloud platforms and their core services.
  • Understanding of monitoring and logging concepts.
  • Must possess any graduation degree (Must have Provisional Certificate and Consolidated Marks Memo)
  • Must be willing to work from office & in rotational shifts (5 Working Days & 2 Week Offs)
  • Must be ready to join immediately

Job responsibilities

  • Analyze and understand complex cloud-based and on-premise software systems.
  • Support software and application operations, troubleshooting issues as they arise.
  • Use monitoring and logging tools to track system performance.
  • Interact with REST APIs using tools such as Chrome DevTools, Postman, cURL, and Swagger.
  • Read and understand Python or C# code to support analysis and integrations.
  • Manage and query relational databases using SQL.
  • Collaborate with engineering and product teams to support cloud platform operations.
  • Support security operations through SIEM/SOAR platforms (a plus).

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.

Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.







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Job ID: 139039259