Technical Support Engineer

Movate is hiring for TECHNICAL SUPPORT

Designation: Engineer

Location: Chennai

Work Mode: Work from office

Shift: Night

Only Immediate joiners can apply,

Experience- 1 to 6 years

Degree is must

JOB RESPONSIBILITIES:

· Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Network Devices.

· Ensure resolution provided in the first interaction with the customer

· Acquiring knowledge about the newly released products and recent updates.

· Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service

· Position and sell Premium support contracts to customers based on their support entitlement.

DESIRED SKILLS

· Should have good comprehensibility and understandability of what customers want

· Should have critical thought process and decision-making capability with focus on accuracy

· Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies

· Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.

· Ability to sell/Upsell

· Candidates should be open to a shift of 24x7.

SOFT SKILLS:

· Should possess good English verbal skills

· Excellent logical reasoning

Interested candidates can share your resume to [Confidential Information] or call @ +91 9150515669