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Technical Support Engineer

2-6 Years
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  • Posted 28 days ago
  • Over 500 applicants have applied

Job Description

  • Help Desk Services
  • Call Management
  • Ticket Closure within SLA
  • Technical Support Services
  • L1 & L2 Technical support for OS & application.
  • Installation & troubleshooting software on the desktop & server
  • OS Installation & troubleshooting
  • Performing IMAC (Install, Move, Add, Change)
  • On-going end user support
  • Virus Control, antivirus update, checks and prevention / cleaning and Windows patching
  • Network printer configuration.
  • Standard office application support
  • Non - Comprehensive maintenance support on all the assets.
  • End-User support across the locations.
  • Perform daily check list.
  • Vendor Management Services
  • Logging tickets & follow-up with IT vendors
  • End User Computing Services
  • Townhall, audio/video conference support.
  • Training room setup
  • Support Asset team for inventory, allocation etc..
  • Network Management Services
  • Basic LAN trouble shooting.

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Job ID: 104762619