Technical Support Engineer

Duties

1Responsible for the installation, commissioning, repair, and maintenance of energy storage systems on site.

2Address technical issues on-site in a timely manner to ensure reliable operation and minimize downtime.

3Provide technical support to customers, answer questions about the equipment, and deliver necessary training.

4Collaborate closely with the technical support team and R&D department to feedback on-field issues and suggest improvements.

5Continuously follow up on customer after-sales service requirements to improve customer satisfaction.

6Ensure compliance with local safety regulations and company safety standards when performing any on-site work.

Requirements

1in Electrical Engineering, Automation, Mechatronics, or related fields.

2At least 3 years of experience in the power industry or with high/low voltage systems, with preference for those with energy storage experience.

3Hands-on experience with equipment installation, commissioning, and maintenance, preferably familiar with energy storage systems.

4Solid understanding of electrical systems, particularly energy storage systems and their principles.

5 Strong troubleshooting and problem-solving skills, capable of working in high/low voltage environments.

6Excellent communication and customer service skills, able to work efficiently under pressure.

7 Relevant electrical or high voltage operation certifications are preferred.

8 Willingness to travel frequently and adapt to flexible working hours.

BYD was established on November 18, 1994, headquartered in Shenzhen, Guangdong Province. Its business spans four major industries, i.e., automobile, electronics, renewable energy, and rail transit. It is among the Fortune 500 companies, and listed both on Hong Kong and Shenzhen Stock Exchanges. With more than 120,000 R&D engineers, BYD owns the largest R&D team among global automakers. BYD has applied for more than 71 thousand patents, and obtained more than 42 thousand authorized patents worldwide, continuously leading development through technological innovation. In 2025, BYD's revenue reached CNY 800 billion for the first time, setting a new record. BYD shoulders the responsibilities and duties of the era, firmly embraces the tides of automobile electrification and intelligence, and establishes itself as the leader of new energy vehicles in China and the world, as to pave a road of green innovation and development.