About Juddoc
Juddoc is a pioneering startup leading the way in the LegalTech industry by delivering advanced AI-powered solutions for legal document management. Our innovative platform leverages the latest in Large Language Models (LLMs) and Generative AI to develop next-generation Contract Lifecycle Management (CLM) systems tailored for enterprise clients. Our mission is to empower legal teams to enhance their productivity, transparency, compliance, and collaboration through intelligent automation and seamless integration. At Juddoc, we are committed to transforming the legal landscape by providing cutting-edge technology that simplifies complex legal processes and drives operational excellence.
About The Role
We are seeking a proactive and technically skilled Support Engineer to join our dynamic team. This role is pivotal in maintaining and strengthening our post-sales customer relationships by providing exceptional technical support and guidance. The ideal candidate will serve as the primary technical contact for our clients, ensuring timely resolution of issues, facilitating product adoption, and acting as a bridge between our customers and the engineering team. Your responsibilities will include troubleshooting complex cloud-based application issues, managing service level agreements (SLAs), conducting regular health checks, and delivering training sessions to maximize customer success. This position offers an exciting opportunity to work at the forefront of LegalTech innovation, supporting enterprise clients and contributing to the continuous improvement of our platform.
Qualifications
- B.E/B.Tech in Computer Science or related field, or MCA
- Minimum of 2 years experience in Technical Support or Implementation roles for complex B2B SaaS products
- At least 2 years hands-on experience working with cloud platforms such as AWS or Azure
- Exceptional English communication skills, both verbal and written, with the ability to lead customer meetings confidently
- Technical aptitude to understand API integrations, analyze logs, and perform basic debugging
Responsibilities
- Provide technical support to customers, ensuring issues are resolved within agreed SLA timelines
- Diagnose and troubleshoot complex application issues leveraging knowledge of cloud platforms such as AWS and Azure
- Engage proactively with customers to understand their needs and facilitate product adoption
- Conduct weekly health checks to monitor system performance and address potential issues before they impact clients
- Build and maintain strong rapport with clients through bi-weekly meetings, fostering trust and ongoing engagement
- Gather detailed requirements from clients to support customization and integration efforts
- Deliver comprehensive training and share knowledge to empower clients in utilizing our platform effectively
- Assist new customers during onboarding, providing hands-on guidance to ensure a smooth setup process
Benefits
At Juddoc, we value our employees and offer a competitive benefits package designed to support your professional growth and personal well-being. You will have the opportunity to work with cutting-edge AI technology in a fast-paced startup environment. We provide flexible working hours, opportunities for continuous learning, and a collaborative team culture that encourages innovation. Additionally, our benefits include health insurance, performance-based incentives, and opportunities for career advancement within a rapidly expanding company.
Equal Opportunity
Juddoc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected characteristic. We believe that diverse perspectives and experiences drive innovation and help us better serve our global customer base.
