Technical Support Engineer

Job description

What's it like to work with us

Our Quickbase employees enjoy the freedom and flexibility to do their best work using modern technology and tools. For nearly 20 years, people of all backgrounds have been using Quickbase to create applications that improve company workflows. We have thousands of customer universe of app-enabled businesses that span all industries and company sizes including over 80 percent of the Fortune 50. Our US-based and Bulgaria-based employees work together and win together We are a place of support and welcoming, and want every employee here to feel

cherished and empowered.

You are you ready for a fun and rewarding job that utilizes your problem-solving skills in a collaborative environment. We are looking for a talented Technical Support Representative to join our dedicated team. As a Technical Support Representative, you will be the first point of contact for troubleshooting, and you will be a guide to the many resources available to customers. You will support our customers as a technical thought partner, helping them take ownership and improve every day as the foundation of Quickbase

Through their journey, you will provide exceptional customer service so that we all win together!

Responsibilities

• You will learn new technologies, including the Quickbase platform and support tools
• You will help customers achieve success using the Quickbase Platform via phone and email
• You will provide functional troubleshooting, explain features, and guide customers on best practices via phone and email
• You will provide creative solutions with a sense of urgency, to help customers with diverse needs and situations innovate and be more productive with Quickbase
• You will help build resources to ensure the continued success of the team and customers
• You will work to help elevate the customers voice through the company

Ideally, You Will Have

• Basic knowledge in Networking, advanced in operating systems (Windows/MacOS)
• Strong speaking and writing English skills
• Basic knowledge in JavaScript, HTML, CSS understanding the syntax and the code structure
• Ability to read/understand log files, and good overall technical expertise
• Advanced database experience or knowledge is considered an advantage
• A commitment to personal growth and a desire to learn, being engaged in your work, asking questions, researching answers, and contributing to the team
• Detail-oriented mentality, with the ability to research issues, and document customer issues and resolutions
• Excellent communication skills, inspiring confidence while leading customers through the steps to resolve issues via email, phone, screen-sharing sessions and occasionally in-person
• Ability to manage multiple priorities and to triage customer issues in a fast-paced environment
• Experience in customer service, IT support or technical support
• The desire to WOW and deliver solutions for customers, work hard, and have fun doing it

Note: This role requires rotational overnight and weekend on-call shifts

Role: Technical Support - Voice / Blended

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

PG: Any Postgraduate