Description
We are looking for enthusiastic and motivated Technical Support/Desktop Support professionals to join our team in a voice process role. This position is ideal for freshers or entry-level candidates looking to start their career in IT support. The successful candidate will provide exceptional customer service and technical assistance to users in a day shift role.
Responsibilities
- Provide technical support to end-users via phone, email, and chat.
- Troubleshoot hardware and software issues on desktops, laptops, and peripherals.
- Install, configure, and maintain operating systems and software applications.
- Assist users in setting up and managing their accounts and applications.
- Document technical issues and solutions in the ticketing system.
- Ensure timely resolution of issues in accordance with service level agreements (SLAs).
- Collaborate with other team members to improve support processes.
Skills and Qualifications
- Basic understanding of computer hardware and software.
- Familiarity with operating systems like Windows and Mac OS.
- Knowledge of networking concepts and troubleshooting.
- Excellent verbal and written communication skills in English.
- Ability to work in a team-oriented environment.
- Strong problem-solving skills and attention to detail.
- Willingness to learn and adapt to new technologies.
