Technical Consultant is responsible for debugging and resolving the functional and technical issues reported by UAT/Live client reported issues.
Essential duties of the position:
- Minimum 4+ years of experience in Technical Support using MS-SQL & Java
- Provide technical support and assistance to customers.
- Debug and troubleshoot the issues raised by multiple users/internal stakeholders and identify the bugs and raise them to the product team for getting fixed.
- Guide the users of the application/product for solutions.
- Analyze the system logs and error messages to pinpoint the problems.
- Use of MS-SQL to find the engineering configuration issues.
- Identify and suggest workaround solutions wherever possible.
- Create and maintain documentation on common issues and solutions.
- Write SOP documents for the issue debugging and steps taken to resolve the issues.
- implement preventive measures to avoid recurring issues.
- Provide training to the required internal stakeholders.
- Collaborate with Product, engineering, consulting, quality assurance and production support teams on understanding the issues and finding solutions in a timely manner.
Desired requirements:
- Bachelor's degree in Computer Science or a related field.
- Strong knowledge of MS-SQL (Database) on writing queries to extract the data.
- Knowledge on the sprint life cycle of a product.
- Strong problem-solving skills, excellent communication, and teamwork.
- Knowledge on JIRA and agile methodology.
