Technical Support

We are seeking a skilled L2 Technical Support professional to provide advanced technical assistance and support across a range of IT systems and services. The ideal candidate will have hands-on experience with video conferencing, Microsoft technologies, and general IT troubleshooting.

Key Responsibilities:

• Provide technical troubleshooting and support for Windows and MAC operating systems.
• Manage and support mobile devices, hardware, and software issues.
• Administer Active Directory and support telephony and audio/video systems.
• Handle video conferencing setup, troubleshooting, and maintenance.
• Support networking, IT infrastructure, and Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Escalate complex issues and work with IT teams to resolve technical problems.
• Maintain documentation of issues and solutions for knowledge sharing.

Required Skills:

• Video Conferencing
• Microsoft Intune
• ITIL practices
• Active Directory administration
• Windows and MAC OS troubleshooting
• Microsoft Office Suite proficiency

Preferred Qualifications:

• ITIL Certification
• Microsoft MCITP Certification

Education:

• B.Tech, BE, or other Engineering Graduates