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Stryde Consulting Services

Technical Support Associate / Help Desk Associate

1-10 Years
1 - 3.5 LPA
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Job Description

Company: Wipro

Process: International Voice Process

Role: Technical Support Associate / Help Desk Associate

Eligibility Criteria

  • Education: Any Graduation
  • Experience: Minimum 1+ year of prior experience in International Customer Service
  • Voice / Semi-Voice / Blended process experience accepted
  • Skills Required:
  • Excellent English communication skills (Mandatory)
  • Customer-focused approach with problem-solving ability

Salary Package

  • CTC: Up to 3.4 LPA

Work Details

  • Shift: Rotational Shifts (24/7)
  • Working Days: 5 Days working | 2 Days off
  • Work Mode: Work From Office
  • Work Location: Hyderabad

Roles & Responsibilities

  • Handle inbound international voice calls from customers
  • Provide technical and customer support solutions
  • Diagnose and resolve basic technical issues
  • Maintain accurate call logs and documentation
  • Escalate complex issues to higher support levels
  • Ensure high customer satisfaction and SLA adherence

Rounds of Interview (ROI)

  1. HR Round
  2. Manager Round
  3. Assessment

Contact Details (Recruiter)

Name: Hasneen Heena

Phone: 7981461134

Email: [Confidential Information]

Spotlight
  • Office cab/shuttle

Bachelor Of Technology (B.Tech/B.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Science (B.Sc), Bachelors of Law (B.L/L.L.B), Bachelor in General Studies (BGS), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Business Administration (B.B.A), Bachelor of Interdisciplinary Studies, Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Bachelor Of Pharmacy (B.Pharm), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), MBBS, Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Music

More Info

Job Type:
Employment Type:
Open to candidates from:
Indian

About Company

Stryde® believes in the motto "let our services speak for ourselves ". Stryde is committed to provide a fully integrated approach to the management of people. We also believe in ethical practices and wish to work with such organizations that are ethical, professional and believe in human values.

Stryde Consulting Services, an emerging leader in the HR Services domain, is promoted by Young professionals with years of industry experience with some of the top organizations in India. Incorporated in Hyderabad in the year 2005, Stryde aims to grow fast to become one of the top consulting firms in India, dealing with only the reputed and professional clients across industries, in India, Middle East and the US.

Job ID: 138268887