Technical Support Assistant - IT
- Domain, SSL, payment gateway and email Management (Registration, Renewal).
- Collecting requirements/updating from Clients in both website and Desktop applications.
- Complete detailed reports listing requests for technical assistance.
- Providing client support to solve issues in both Website and Desktop applications.
- Act as the initial point of contact for domain or website related concerns from clients.
- Invoice generation for clients and follow up.
- Plesk and C-panel management.
- Maintain a working log detailing updates, as well as the date of completion.
- Meetings with clients to analyse, troubleshoot and diagnose issues.
- Escalate issues to concerned team and follow up till the resolution of ticket
Requirements
- Ability to prioritize and manage several milestones and tasks efficiently
- Comfortable working in and assisting others through company help desk software's.
What we Expect from you
- A bachelor's degree in computer science or related technology field is preferred.
What you've got
- Time-management skills and the ability to establish reasonable and attainable deadlines.
- Excellent Communication and interpersonal skills essential when communicating with customers and clients.
