- Resolve high-priority Application Support Tickets.
- Work in close collaboration with Product Management and Product Engineering teams to cater technical needs of end user/customer.
- Any new process or change to an existing process to be documented and/or creating new SOPs.
- Perform impact analysis and manual testing.
- Ensure change management processes are compliant with audit requirements.
- Ticket customer issues and track them to closure.
- Perform support functions in rotational shift environment on bi-weekly basis.
- Comply with additional customer-specific controls, where relevant.
- Improve processes by ensuring operating procedures are up-to-date and relevant.
- Enhance application quality by identifying and recommending areas of improvement.
Position Schedule Requirements
- Should be flexible to work in a rotational USA shift timing. (IST 09.30PM to 06.30AM)
- Candidate should be willing to follow the USA holiday calendar.
