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Technical Support Advisor

Aditi Tracking Support
1-5 Years
Goa
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  • Posted a month ago
  • Over 100 applicants have applied

Job Description

Role & Responsibilities:

  • Provide expert technical support and guidance to customers on GPS tracking devices, fleet management platforms, and related software.
  • Troubleshoot hardware and software issues, including device malfunctions, mobile app errors, and fleet management system problems.
  • Assist customers with device installation, configuration, calibration, and optimization.
  • Conduct remote diagnostics and guide users step-by-step through problem resolution.
  • Educate customers on best practices for efficient and effective use of GPS tracking solutions.
  • Coordinate with internal technical teams for escalations and resolution of complex issues.
  • Maintain accurate records of customer interactions, issue logs, and solutions in CRM or support systems.
  • Provide product demonstrations and training sessions for clients and internal teams.
  • Collaborate with sales, support, and operations teams to ensure a high level of customer satisfaction.

Desired Candidate Profile:

  • Strong technical background in GPS tracking, IoT, telematics, or related fields.
  • Experience in customer support, technical advisory, or troubleshooting roles.
  • Excellent problem-solving, analytical, and communication skills.
  • Knowledge of GPS devices, fleet management software, mobile applications, and basic networking.
  • Ability to manage multiple client issues independently and efficiently.
  • Proficiency in MS Office, CRM tools, and ticketing systems.

About Company

Established in the year 2011, Aditi Tracking Support Pvt. Ltd. (ATSPL) has been empowering businesses with cutting-edge solutions in asset tracking and advanced telematics. We help our clients monitor and manage their resources, to achieve greater business efficiency and profitability. "Aditi Tracking Support Pvt. Ltd. (ATSPL) has been at the forefront of empowering businesses with cutting-edge solutions in asset tracking and advanced telematics since 2011. As India's premier GPS tracking company, we specialize in providing comprehensive fleet management software, enabling our clients to monitor and manage their resources efficiently, driving greater business profitability. Our real-time vehicle tracking system sets us apart with its user-friendly interface and robust functionalities. It goes beyond conventional tracking by offering detailed trip reports and pinpointing critical vehicle details, such as excessive idling and route changes. At Aditi Tracking, we take pride in our smart configurable database, allowing you to establish a virtual drive that aligns seamlessly with your business needs. With a track record of serving hundreds of thousands of vehicles across India, our industry-leading technology has garnered acclaim and awards. At ATSPL, we not only deliver innovative telematics solutions but also prioritize world-class customer service. Join us on a journey where technology meets efficiency, and let Aditi Tracking be your trusted partner in achieving optimal fleet management and business success.

Job ID: 131804485

Last Updated: 28-07-2026 04:25:37 AM
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Technical Support Advisor

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Skills:

Iot, GPS Devices, Technical Support, Troubleshooting, Device Installation, CRM Tools

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